Cancel a subscription
How to cancel Microsoft Xbox
Direct links, phone numbers, and the dispute path if they refuse to cancel.
Cancel online
Use the merchant's official cancellation page. This is the fastest path and creates a record.
Microsoft Xbox cancellation page →Call to cancel
If you can't cancel online, call. Get a cancellation confirmation number before you hang up.
1-800-469-9269Tap to call
Already charged after canceling?
If they billed you after you canceled, dispute the charge with your bank. We'll generate the letter.
Generate a dispute letter →Common Microsoft Xbox billing issues
- Game Pass auto-renew. Xbox Game Pass and Game Pass Ultimate renew monthly. Cancel from account.microsoft.com/services.
- Kids in-app spending. Child accounts can spend on in-app purchases unless parental spending limits are set. Configure family safety settings.
- Live Gold charges. Xbox Live Gold was replaced by Game Pass Core. Previous Gold subscribers may see a plan change charge.
Not sure if a charge is actually from Microsoft Xbox? Identify the charge on MysteryCharges →
DisputeTheCharge is not affiliated with Microsoft Xbox. We provide consumer protection tools and general information, not legal advice.