How to dispute a charge at Chase
Chase gives cardholders 60 days from the statement date to file a dispute. Chase typically resolves disputes within 10 business days of filing. A complete, well-documented letter gives the investigator everything they need to decide quickly.
Dispute windows
Dispute window60 days from statement date
Chargeback window120 days from transaction date
Typical resolution10 business days
Debit card vs credit card protections
Debit card (Reg E)
Debit fraud: report within 60 days of statement
Credit card (Reg Z)
Credit card: 60 days from statement
How to file at Chase
- 01Online: chase.com/digital/web-servicing/dispute
- 02Phone: 1-800-935-9935 (debit) / 1-800-432-3117 (credit)
- 03Chat: Mobile app
Generate your Chase dispute letter
Select your dispute type and we'll generate a personalized letter, pre-filled with Chase-specific submission instructions and your deadline.
Select your dispute type:
Unauthorized chargeDuplicate chargeDidn't receive goods or serviceNot as described / defectiveFree trial I didn't authorizeRecurring charge after cancellation
Write my Chase dispute letter →