How to dispute a charge at Chime
Chime gives cardholders 60 days from the statement date to file a dispute. Chime typically resolves disputes within 21 business days of filing. A complete, well-documented letter gives the investigator everything they need to decide quickly.
Dispute windows
Debit card vs credit card protections
Debit card (Reg E)
Debit: 60 days from statement date under Reg E; app-only support (no phone)
Credit card (Reg Z)
N/A — debit only
How to file at Chime
- 01Online: chime.com support
- 02Chat: App
- 03Email: support@chime.com
CFPB complaint data
The CFPB received 11,341 complaints about Chime in the past 12 months. 7% were closed with monetary or non-monetary relief. The most common issues:
- Managing an account3,947
- Problem with a lender or other company charging your account1,938
- Closing an account820
Data from the Consumer Financial Protection Bureau complaint database. Updated daily.
Generate your Chime dispute letter
Select your dispute type and we'll generate a personalized letter, pre-filled with Chime-specific submission instructions and your deadline.
Select your dispute type: