How to dispute a charge at Citi
Citi gives cardholders 60 days from the statement date to file a dispute. Citi typically resolves disputes within 14 business days of filing. A complete, well-documented letter gives the investigator everything they need to decide quickly.
Dispute windows
Dispute window60 days from statement date
Chargeback window120 days from transaction date
Typical resolution14 business days
Debit card vs credit card protections
Debit card (Reg E)
Debit: 60 days from statement
Credit card (Reg Z)
Credit: 60 days from statement
How to file at Citi
- 01Online: citi.com/dispute-center
- 02Phone: 1-800-950-5114
Generate your Citi dispute letter
Select your dispute type and we'll generate a personalized letter, pre-filled with Citi-specific submission instructions and your deadline.
Select your dispute type:
Unauthorized chargeDuplicate chargeDidn't receive goods or serviceNot as described / defectiveFree trial I didn't authorizeRecurring charge after cancellation
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