How to dispute a charge at Truist
Truist gives cardholders 60 days from the statement date to file a dispute. Truist typically resolves disputes within 10 business days of filing. A complete, well-documented letter gives the investigator everything they need to decide quickly.
Dispute windows
Dispute window60 days from statement date
Chargeback window120 days from transaction date
Typical resolution10 business days
Debit card vs credit card protections
Debit card (Reg E)
Debit: 60 days from statement date; use debit line 1-800-774-8179; provisional credit timelines vary
Credit card (Reg Z)
Credit: 60 days from statement date under FCBA; formerly SunTrust and BB&T, fully merged 2023
How to file at Truist
- 01Online: https://www.truist.com
- 02Phone: 1-844-487-8478
- 03In-branch disputes supported
Generate your Truist dispute letter
Select your dispute type and we'll generate a personalized letter, pre-filled with Truist-specific submission instructions and your deadline.
Select your dispute type:
Unauthorized chargeDuplicate chargeDidn't receive goods or serviceNot as described / defectiveFree trial I didn't authorizeRecurring charge after cancellation
Write my Truist dispute letter →